Refund & Cancellation Policy

Byteway LLC provides custom professional services. Because our work is performed specifically for each client, the following refund and cancellation rules apply unless your written Agreement states otherwise.

1. Project deposits

• If you cancel before any work has started, your deposit will be refunded in full within 10 business days.
• If work has already started, the deposit is applied to the work completed up to the cancellation date. Any unused portion will be refunded.

2. Milestone payments

Payments for milestones that have been delivered and accepted are non-refundable. If a milestone is not delivered as agreed, you may request a refund of the amount paid for that milestone.

3. Hourly consulting

Hourly work is billed for time actually performed and is non-refundable once delivered. Scheduled sessions may be cancelled or rescheduled free of charge with at least 24 hours’ notice.

4. Maintenance plans

Monthly maintenance plans can be cancelled at any time with 30 days’ written notice. The current paid month is not refundable, and no further charges will be made after cancellation takes effect.

5. Satisfaction and defect fixes

If you are not satisfied with a deliverable, please contact us first. We will correct any defect or non-conformity with the agreed specifications at no charge during the 30-day warranty period described in our Terms of Service.

6. How to request a refund

Email contact@bytewayllc.com with your name, invoice number and the reason for your request. We will reply within 3 business days. Approved refunds are issued to the original payment method within 10 business days.

7. Chargebacks

We ask that you contact us to resolve any billing issue before opening a dispute with your bank or card issuer. Most issues can be solved quickly by email.

8. Contact

BYTEWAY LLC
1209 Mountain Road Pl NE, Ste N
Albuquerque, NM 87110
United States
Email: contact@bytewayllc.com
Phone: +34 628 655 465